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Open Recruitment
Position Specific Recruitment
This is a position-specific recruitment, open to anyone who meets the minimum qualifications and selective qualifications listed below. The resulting list of eligible candidates will be used to fill this position or function only. You will need to reapply for any future recruitment conducted for this job classification.
The Maryland Aviation Administration (MAA) is the owner & operator of both BWI Thurgood Marshall and Martin State Airports, serving over 27 million passengers annually.
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The MAA is currently accepting applications for the position of Customer Service Coordinator (Administrative Officer II)within the Office of Customer Experience at the Baltimore/Washington International Thurgood Marshall Airport (BWI Marshall Airport).
Responsibilities include but are not limited to the following:
This position is located at BWI Marshall Airport in Anne Arundel County, MD
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Two years of experience in administrative or professional work. *This experience must have included at least one year managing programs, projects, or initiatives, in a customer service-oriented environment.
The ideal candidate will have:
Notes:
1. Candidates may substitute education at an accredited college or university at the rate of 30 credit hours for each year of the required experience.
2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.
Employees in this classification may be assigned duties that require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the state of Maryland.
Full Time
Public Administration
$40k-50k (estimate)
03/22/2024
07/18/2024
mdot.maryland.gov
UNION, NJ
500 - 1,000
1971
$3B - $5B
Public Administration
The job skills required for Customer Service Coordinator (Administrative Officer II) include Customer Service, Microsoft Office, Initiative, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Coordinator (Administrative Officer II). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Coordinator (Administrative Officer II). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Coordinator (Administrative Officer II) positions, which can be used as a reference in future career path planning. As a Customer Service Coordinator (Administrative Officer II), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Coordinator (Administrative Officer II). You can explore the career advancement for a Customer Service Coordinator (Administrative Officer II) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Coordinator job description and responsibilities
Effectively able to develop work schedules for customer service staff members and overseeing their activities to ensure that service standards are met properly.
01/06/2022: Las Cruces, NM
The Customer Service Coordinator position ensures that the person on the other end gets connected to the right place.
02/22/2022: Amarillo, TX
The Customer Service Coordinators provide exceptional, professional and responsive customer service through communication with customers, dealers and sales representatives via email and telephone.
02/13/2022: Kingsport, TN
Deliver excellent customer service and lead by example.
01/09/2022: Baton Rouge, LA
Maintains excellent external customer service through professional communication, timely response to customer needs, and overall customer-centric approach.
02/25/2022: Harlingen, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Coordinator jobs
A passionate customer service advocate with strong critical thinking skills.
01/23/2022: Rochester, MN
CS coordinator may also provide the clients with product and service knowledge.
12/21/2021: Scranton, PA
The Customer Service Coordinator must be able to perform all the essential functions of the position satisfactorily.
03/15/2022: Akron, OH
The Service Coordinator must be detail oriented with an eye toward efficiency and accuracy.
03/02/2022: Albuquerque, NM
As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication.
01/08/2022: Cedar Falls, IA
Step 3: View the best colleges and universities for Customer Service Coordinator.